Frequently Asked Questions About Carolindica's Products
How do I understand more about your products?
We are available by chat or email and we are constantly building out our educational resources to help everyone understand cannabis products. Click Here to start with the basics
Do I need a medical card or anything else to make a purchase?
Nope! The only thing you need is to be over 21 years old to purchase our cannabis products.
How does shipping work?
Carolindica sends out shipments to all 50 states Monday-Friday via USPS. Orders placed before 3:00 PM Eastern Time on business days will be sent out the very same day. Orders received later in the day or on weekends will go out the following business day. Most orders arrive 2-4 business days after the submission of the order.
Orders greater than $100 receive FREE SHIPPING!
Orders greater than $150 receive FREE PRIORITY SHIPPING!
Are there any shipping restrictions?
While many of our products can ship to all 50 states, there are restrictions for Delta 8 & THCO products in a select few states. Due to current state restrictions, Delta 8 and THCO products cannot be shipped to the following states:
Alaska, Arizona, Arkansas, Colorado, Delaware, Idaho, Iowa, Mississippi, Montana, Nevada, North Dakota, Rhode Island, Utah, and Vermont.
As long as you are not trying to ship Delta 8 or THCO products to one of the states mentioned above, you can purchase anything on our website!
How do I get in touch or ask pre-purchase questions?
We love to hear from anyone and answer any questions you may have. During business hours you can chat with us by clicking the green icon in the bottom left corner. You can also submit a ticket on the contact us page, or send us an email at Contact@Carolindica.com at anytime and we will reply ASAP
How do payments work? Do I have to give you my bank or credit card information?
We understand your financial information is sensitive and we know you don't give it out to just anybody. All purchases on our website are processed by Square, one of the largest payment processors in the world. Your sensitive financial information is handled by Square, who then gives us the money. Therefore, we do not have any access to your private financial information. If you'd like to learn more, please visit squareup.com
How do I change, cancel, or ask questions about my order?
We have a dedicated team for handling your orders. Open a support ticket on the "Contact Us" page, or email us at Support@Carolindica.com and we will get you taken care of quickly.
What happens if there are issues with my order?
Carolindica sends out hundreds of orders each month, and while we do our absolute best to ensure the accuracy of each individual order, we understand that sometimes things can slip through the cracks. In the small chance that there are any issues with your order, please just reach out to us and we will fix them for no charge! If we ever make a mistake, rest assured that we will fix it!
What is Carolindica's relationship to Ahven LLC?
You may have seen the company name Ahven LLC in different places and wondered who that was. To put it simply, it's us! Ahven LLC is the official registered company behind Carolindica, owned and operated by the same individuals that you interact with here. Technically, Carolindica is a registered brand of ours, called a DBA (Doing Business As). Therefore, our official company name is "Ahven LLC dba Carolindica." Over time, you can expect to see other brands and products coming out of Ahven LLC, but the team behind it all will always be us!
Why Is THCO’s Legality in Question?
Before 2023, THCO, or THC acetate ester, was in a legal grey area, making it so companies could sell it legally in North Carolina. However, a North Carolina attorney wrote a letter to the DEA in 2022 and again in 2023, asking them whether THCO falls under the Controlled Substance Act (CSA). Since Delta-8 THCO and Delta-9 THCO are synthetically derived, the attorney wanted to know whether THCO products qualified as hemp and were protected under the 2018 Farm Bill.
Unfortunately, the DEA responded in February of 2023, stating that Delta-8 THCO and Delta-9 THCO don’t occur naturally in hemp and can only be synthetically derived. Based on their analysis, the DEA stated that THCO doesn’t “fall under the legal definition of hemp.” They also stated that Delta-8 THCO and Delta-9 THCO fall under the CSA and are Schedule I controlled substances.
As of May 2023, the DEA hasn’t codified this clarification about THCO into law. However, it may be codified into law after their final ruling sometime this year. Based on the DEA’s statement, the safest option for many companies is to pull THCO from their shelves to avoid legal troubles.
Will Delta-8 THC and Delta-9 THC Be Affected By Changes to THCO's Legality?
Despite these potential changes to THCO’s legality, products that contain naturally derived Delta-8 THC and Delta-9 THC still meet the legal definition of hemp and should remain safe to buy and sell. Of course, products that contain naturally derived Delta-9 THC will still need to contain less than 0.3% of Delta-9 on a dry-weight basis.
Will Carolindica Continue to Offer THCO?
Due to the DEA’s classification of THCO as a controlled substance, we’re removing it from our products. While we’re planning on monitoring legislation and THCO’s legality, the new classification makes it legally murky to continue selling THCO. As a result, we’re pausing our THCO sales for now, but we’ve already begun updating many of our former THCO products to contain other cannabinoids.
What Former THCO Products Will Carolindica Continue to Offer?
As we remove THCO from our products, we’re updating some of our existing products by replacing THCO with a new cannabinoid. For example, our Supernova gummies used to contain a blend of Delta-8 and THCO. After the change, we’ve updated our Supernova Blend Gummies to contain Delta-8 and Delta-9. Since THCO tends to offer a more powerful high than other cannabinoids, we chose to replace it with Delta-9 to give our customers a similar level of strength.
All of our updated THCO products contain a “Remastered” label to make it clear we’ve removed THCO from them. You can also review all of the products we’ve updated below:
- Hercules Blend
- Eclipse Blend Gummies
- Supernova Blend Gummies
- Morpheus Blend Gummies
- Nano THCO Hard Candy —> Nano Delta 9 Hard Candy
- Nano THCO Shot—> Nano Delta 9 THC Shot
- White Rhino PreRolls
- Pink Panther Flower
- THCO Gummies
- THC Rosin
What THCO Products Is Carolindica Removing Entirely?
While we’re removing THCO from many of our products and updating them with other cannabinoids, we’re removing a few of our products from our store. These products simply wouldn’t deliver the high-quality results our customers have come to expect if we swapped them out for a different cannabinoid, so we’ve decided to discontinue them until THCO’s legality becomes clearer. You can review the products leaving our store below:
- THCO Candy Mix
- Supernova Capsules
- THCO Tincture
- THCO Watermelon Candy
- THCO Sour Imps
- THCO Rainbow Belts
- THCO Capsules
- THCO Bulk Distillate
- THCO Distillate Syringe