ALL PURCHASES ARE FINAL & NON-REFUNDABLE. THERE ARE NO EXCEPTIONS TO THIS RULE. IF YOU HAVE QUESTIONS, REACH OUT TO CUSTOMER SERVICE AT 919-436-3181 OR EMAIL SUPPORT@CAROLINDICA.COM BEFORE MAKING YOUR PURCHASE.
For all refund issues pertaining to orders made via Carolindica.com we encourage you to contact us via email at firstname.lastname@example.org.
We do not handle refunds for purchases made at independent retail locations. If you purchased a Carolindica product at a retail location, or through a website other than Carolindica.com, you will need to deal directly with the store or website where you made the purchase, as we have no way to monitor what they do with our products after we ship to them.
If you purchased from carolindica.com and something is wrong with your purchase you may be entitled to a refund as long as we are notified within 5 days of delivery. Refunds are not considered and no returns/exchanges will be granted if you have not contacted us within 5 days of the delivery of your product.
While we stand behind the quality of our products, the effectiveness of a product is not a valid reason for refund, as cannabinoids affect everyone differently.
If a product arrives damaged/unusable, or your shipment is missing any products you must notify us within 5 days of arrival via phone or email at email@example.com or here.
The email must contain:
- Your order number in the subject line (i.e. “DAMAGED PRODUCT – ORDER #(Insert your order number)”
- A description of what happened
- Photo of the product in question
- Photo of the box
- Photo of the packaging slip
Once we have received this information, a determination will be made. This review process can take up to 5 business days (sometimes longer depending on the issue) to complete.
In the event of a valid exchange for broken or damaged products, return shipping will depend on the product(s) ordered, and the options available to us. Typically we will either send you a pre-paid shipping label for you to place on the return box or reimburse you for USPS first class shipping. DO NOT SHIP ANYTHING BEFORE DISCUSSING SHIPPING DETAILS WITH US. If you ship product back to us in a more expensive manner than otherwise available, you will be responsible for the difference between the higher and lower shipping rates.
All returns (if granted) are subject to a restocking fee and/or will be denied a refund for the shipping cost. This will be determined on a case by case basis.
We retain the right to deny any refund for any reason. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.